Refund & Return Policy

Refund & Return Policy

At ZENZAI, customer satisfaction is our priority.

Return Eligibility

We accept returns if:

• The product is damaged
• The product is defective
• The wrong product was delivered

Return Window

Return requests must be raised within 7 days of delivery.

Conditions

• Product must be unused and in original packaging
• Tags and invoice must be intact

Return Process

Email us at support@zenzai.in with:

• Order ID
• Images/videos of the issue

After approval, return pickup will be arranged (if applicable).

Refunds

• Refunds are processed after inspection
• Credited to original payment method
• 5–7 business days processing time

Shipping

If the return is due to our error, we cover return shipping.