Shipping Policy

Order Processing

• Orders are typically processed within 1–3 business days
• Orders are not processed on weekends or public holidays

Shipping Timeline

• Estimated delivery: 5–10 business days, depending on location
• Delivery times may vary due to courier delays, weather, or unforeseen circumstances

Shipping Charges

• Shipping charges (if applicable) will be calculated at checkout
• Any promotional free-shipping offers will be clearly mentioned

Delivery Partners

We work with reliable third-party courier services to ensure safe and timely delivery. Once shipped, tracking details will be shared via email or SMS.

Delays & Exceptions

ZENZAI is not responsible for delays caused by:

• Courier partner issues
• Incorrect or incomplete address details
• Natural or uncontrollable events

Address Accuracy

Customers are responsible for providing accurate shipping details. Orders delivered to incorrect addresses provided by the customer cannot be refunded or replaced.