Refund policy
Returns & Exchanges
At Zenzai, we want you to love every purchase. If you're not completely satisfied, we offer returns and exchanges subject to the conditions below.
Return & Exchange Window
Eligible products may be returned or exchanged within 10 days of delivery.
Eligibility for Returns & Exchanges
To qualify for a return or exchange:
- The item must be unused, unworn, and in its original condition.
- Original packaging, tags, and accessories must be intact.
- A valid proof of purchase must be provided.
- Return requests must be submitted within 10 days of delivery.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the issue. We will arrange a replacement, exchange, or refund after verification.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Earrings and jewellery that have been worn (for hygiene reasons)
- Customized or personalized products
- Clearance or final-sale items
- Products damaged due to misuse or improper handling
Refund Process
- Once the returned item is received and inspected, the refund will be approved.
- Refunds will be processed within 5–7 business days.
- Refunds will be credited to the original mode of payment.
- Shipping charges, if any, are non-refundable unless the return is due to our error.
Contact Us
To initiate a return or exchange, please contact: