Terms of service
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Welcome to Zenzai. By accessing or using our website www.zenzai.in, you agree to be bound by the following Terms of Service. Please read them carefully.
1. General Conditions
By placing an order on Zenzai, you confirm that you are at least the age of majority in your state or have permission from a legal guardian.
We reserve the right to refuse service to anyone for any reason at any time.
2. Product Information & Availability
We make every effort to display our products as accurately as possible. However, slight variations in colour or appearance may occur due to lighting, photography, or screen settings.
All products are subject to availability and may be discontinued at any time without notice.
3. Pricing & Payments
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All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
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Prices may change without prior notice.
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We accept payments through secure, trusted payment gateways.
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Zenzai is not responsible for payment failures caused by third-party gateways.
4. Order Acceptance & Cancellation
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Orders are confirmed only after successful payment.
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We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraudulent activity.
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Customers may cancel orders within 12 hours of placing them, provided the order has not been shipped.
5. Shipping & Delivery
Delivery timelines provided are estimates and may vary due to logistics partners, location, weather conditions, or unforeseen circumstances.
Zenzai is not responsible for delays once the order has been handed over to the courier partner.
6. Returns, Refunds & Exchanges
Returns or exchanges are accepted only in cases of damaged, defective, or incorrect items, as outlined in our Return & Refund Policy.
Items once used or worn are not eligible for return due to hygiene reasons.
7. Intellectual Property
All content on this website, including images, logos, text, graphics, and designs, is the intellectual property of Zenzai and may not be copied, reproduced, or used without written permission.
8. User Conduct
You agree not to:
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Use the website for unlawful purposes
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Attempt to disrupt or interfere with website security
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Provide false or misleading information
Violation of these terms may result in termination of access.
9. Limitation of Liability
Zenzai shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our maximum liability, if any, shall not exceed the value of the product purchased.
10. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of the courts of India.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on the website.
12. Contact Information
For any questions regarding these Terms of Service, please contact us at: